Tracked delivery worldwide, from our UAE boutique

Delivery & Returns

Delivered With Care

What happens after you choose a piece: how it reaches you, what it costs, and what we do if it is not what we described.

  • In the UAE

    Free delivery

    Complimentary tracked delivery to your door, by hand courier or tracked shipping depending on the piece.

  • Worldwide

    Arranged with you

    Outside the UAE an advisor arranges delivery directly, so the route and cost are agreed before you commit.

  • If it isn't right

    14-day guarantee

    A piece that arrives materially different from its description, or is found not to be authentic, is inspected and refunded or replaced.

How it works

From Order To Door

  1. 01

    Reserved

    Choose your piece and check out. Paying by bank transfer, your piece is held for 48 hours while you complete the transfer with your reference.

  2. 02

    Confirmed

    We confirm your payment and prepare the piece with its Certificate of Authenticity.

  3. 03

    Dispatched

    Your piece leaves our UAE boutique by tracked, discreet delivery, and you receive the tracking details.

  4. 04

    Delivered

    Inspect the piece on arrival. If anything is not as described, contact us within 14 days.

Questions

Delivery Answered

How much does delivery cost in the UAE?

Nothing. Delivery within the United Arab Emirates is free, by hand courier or tracked shipping depending on the piece.

Do you deliver outside the UAE?

Yes, on request. Where checkout does not offer delivery to your country, an advisor arranges it with you directly before any sale is concluded, including the cost and how the piece will travel.

Is delivery tracked?

Yes. We send tracked and discreet deliveries, and you are given the tracking details once your piece is dispatched.

Who pays import duties on an international order?

For international orders you are responsible for any import duties, taxes or customs fees charged by the destination country, unless we state otherwise at checkout.

Can I return a piece?

If a piece arrives materially different from its listed description or condition, or is found not to be authentic, contact us within 14 days of delivery and we will arrange an inspection and, where confirmed, a full refund or replacement at our discretion. Because every piece is inspected and its condition disclosed before sale, we do not generally accept change-of-mind returns on pre-owned pieces unless the law requires it.

How long is a piece reserved if I pay by bank transfer?

Your piece is held for 48 hours from your order. Complete the transfer with your payment reference within that time. Reservations that are not confirmed by then are released automatically so the piece can be offered to others.

The full wording is in our Terms of Use. Nothing here limits any statutory right you have under the consumer protection laws of your jurisdiction.

A question about your order?

Message us and an advisor will reply personally.