Questions, Answered

Yes. Every piece is physically inspected by our specialists before it is listed — hardware, stitching, materials, and construction checked against what is expected of the maker and the era. Nothing is approved from photographs alone. Read more on our About page.

Every listing uses one of three grades, followed by a plain description of the piece. Brand New means unworn (including pieces sourced to order). Like New means worn lightly if at all, with no visible signs of use beyond the faintest mark. Used means honest wear, such as corner wear or patina, described and photographed in the listing and priced accordingly. A listing might read, for example, Used with light corner wear and a clean interior.

Yes. Every sale includes a Certificate of Authenticity documenting what our specialists verified on that specific piece.

Some pieces — typically higher-value or one-of-a-kind items — are sold advisor-led rather than self-checkout. Tapping Reserve puts you in direct contact with a specialist who confirms details and payment with you personally, rather than an instant automated purchase.

For a small number of pieces, price is discussed directly with an advisor rather than published on the site. Message us and we'll respond with pricing and any relevant history for that piece.

Often, yes. Message our team on WhatsApp with what you're looking for and we'll let you know what's realistic to source. See Concierge for how this works.

Yes. A reserved piece is being held for another client, but reservations do fall through. Message us and we'll let you know if it becomes available, or help you find something comparable.

Message our team with a few photos and details — no form, no fee to start the conversation. Full process on our Sell With Us page.

We deliver worldwide, tracked and discreetly, from our boutique in the UAE, and delivery within the UAE is free. Exact shipping methods and costs are shown at checkout once your delivery address is entered, since they depend on your destination and the item. If checkout does not list your country, message an advisor and we will arrange delivery directly.

Full detail is in Returns and Cancellations in our Terms of Use.

Card payment is processed securely at checkout. For advisor-led pieces (Reserve, Price on Request, or sourced items), your advisor confirms payment details with you directly before anything is charged.

We operate online, with specialists available for questions and appointments by message rather than a walk-in showroom.

WhatsApp is the fastest way — start a conversation here. For phone and email, see our Contact page; for anything account-related, see your Account page.